What is Verizon & how has it caused problems for its customers? Due to a noticeable outage, many Verizon customers were left in full disarray yesterday, September 30, with their phones locked in SOS state. Since then, all those customers have been looking for Verizon Customer Service.
As of October 1, there are still reports to Verizon Wireless Customer Service. These are about outages and SOS problems on phones, despite Verizon’s statement on their press account on X that the problem has been resolved.
What is Verizon?
Communications Inc. (Verizon) provides a wide range of communication, technology, information, and entertainment products and services to businesses, consumers, and government organizations.
The company delivers wireless and wireline services, including corporate networking solutions, data centre and cloud services, security, managed networks, and broadband.
Verizon also offers local and long-distance voice services, along with access to its network for IoT services and products. It serves small to medium businesses, global enterprises, the public sector, and wholesale customers, with a presence in the Americas, Europe, the Middle East, Africa, and Asia-Pacific. It’s headquartered in New York, USA.
Verizon’s Comparison with Other Competitors
| Particulars | Verizon | Apple | Alphabet | Microsoft | Meta |
| Head
Offices |
United States of America | United States of America | United States of America | United States of America | United States of America |
| City | New York | Cupertino | Mountain View | Redmond | Menlo Park |
| State | New York | California | California | Washington | California |
| Employees | 103,900 | 161,000 | 179,582 | 228,000 | 70,799 |
| Entity Kind | Public | Public | Public | Public | Public |
What Actually Happened Yesterday?
Around 10:00 a.m. yesterday, many customers started experiencing problems making phone calls, according to reports on X and Threads.
Service tracker Downdetector also showed a sharp rise in outage reports at that time. By 7 p.m. ET, the situation improved for some, with many users saying they could make calls again, and the network remained stable overnight.
It has not yet identified the exact cause of the outage, but their engineers are working to fix the problem.
Affected customers reported issues with both incoming and outgoing calls. Some phones went into SOS mode, which happens when a phone disconnects from the network due to poor coverage or network issues on Verizon’s side.
The outage impacted both iPhone and Android users, as well as Wi-Fi calling services that usually serve as a backup.
By 6:15 p.m. ET, It announced that service had been restored, though some customers continued to face problems. Let’s further find out What is Verizon ongoing problem.
Outage Reports to Verizon Customer Service by Users
It appears that following the significant of outage of yesterday, things are returning to normal. Per the Downdetector, there are still isolated instances of outages this morning, but service has mostly been restored.
Its users who were directly impacted by the outage, however, have been outspoken about their desire for reimbursement on social media for losing service for most of yesterday as reported to Verizon Customer Service. It’s now looking into what initially triggered the network disruption. The business hasn’t, however, made it known in the open what steps it would take to make up for the service loss.
Verizon Claims Disruption to Be Over
Verizon has informed that the outage has ended and that subscribers may resume making and receiving calls as well as using all other features included in their service package. The network outage that some customers experienced today has been entirely resolved by its experts.
“Normal service levels have been restored. We suggest rebooting your device if the problems persist. We regret any difficulty caused since we are aware of how many people depend on Verizon. We are grateful for your endurance.
Record Outage Reports to Verizon Wireless Customer Service
Downdetector has tracked 1.6 million user reports to Verizon Wireless Customer Service about service outages linked with him. While these reports may not all be from customers directly, the large number highlights the seriousness of the outage.
The disruption has also impacted customers of AT&T and T-Mobile, as many have reported difficulty reaching it’s users who were without service today.
Many Customers say The Service is Back
More customers are reporting that their service has been restored. Our managing editor confirms that his service is back up after being down for most of the day.
Users on X and Threads, who experienced outages this morning, are also saying their service is coming back online. It announced that its engineers are making good progress in fixing the issue and expect to fully resolve it soon. They acknowledge the inconvenience caused and appreciate their customers’ patience as they continue working around the clock.
Reported Outages Are Slowing Down
The number of outage complaints has been steadily decreasing for almost five hours now. According to Downdetector, as of 2:01 PM ET, there have been 49,730 recorded outages, indicating a consistent decrease.
The company is continuing to investigate What is Verizon problem and the reason for the outage and is aggressively pursuing an answer for re-establishing service.